FAQ: Font Awesome 5

Check out the project updates on Kickstarter

Are the licenses for Font Awesome Pro perpetual?

Yes! There are no recurring fees or subscriptions of any kind for Pro licenses! Last updated: Fri, Nov 4 2016 11:26 am EDT

How do I get an extra mug or t-shirt / extra license / extra commissioned icon?

Just add the cost of the item (chart above shows costs) to your existing pledge, and we'll take care of the details during the survey phase! Last updated: Fri, Nov 4 2016 11:26 am EDT

I'm a freelancer / agency. Do all of my clients need licenses?

As long as you're the one maintaining the project for your client, your own license covers them. But as soon as you pass off the work to a client and they are maintaining it, they would need their own license. (That's also why we put together the $150 license 10 pack. You pay $15 per client site you're handing off and can pass the cost along however you see fit.) Last updated: Fri, Nov 4 2016 11:30 am EDT

Can I get an invoice? I need one for work!

Absolutely. Send us a message after Kickstarter has collected your pledge, and we'll send you one! Last updated: Fri, Nov 4 2016 11:30 am EDT

What's the difference between "Font Awesome Pro (Early Backer) - $20" and "Font Awesome Pro - $40" rewards?

$20. That's it. Because we extended early rewards for the entire campaign, just $20 is all you need to get Font Awesome Pro AND all of the stretch goals. For folks who back us at the $40 non-early reward for FA Pro, we'll throw in an extra Personal / Small Business license. Use it or pass it along as you see fit! Last updated: Fri, Nov 4 2016 11:34 am EDT

Do I need a license for every project I want to use Font Awesome Pro in?

Nope. It's an unlimited use license. Use it in your web apps, iOS and Android apps, in your presentations, in print, and just about anywhere as long as you're not distributing. Last updated: Fri, Nov 4 2016 12:10 pm EDT

Shipping Updates

Current Estimated Shipping Date: May 2017

Last Updated At: 12/21/16
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://font-awesome-5.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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