FAQ: Font Awesome 5
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Are the licenses for Font Awesome Pro perpetual?

Yes! There are no recurring fees or subscriptions of any kind for Pro licenses!

Last updated: November 04, 2016 08:26

How do I get an extra mug or t-shirt / extra license / extra commissioned icon?

Just add the cost of the item (chart above shows costs) to your existing pledge, and we'll take care of the details during the survey phase!

Last updated: November 04, 2016 08:26

I'm a freelancer / agency. Do all of my clients need licenses?

As long as you're the one maintaining the project for your client, your own license covers them. But as soon as you pass off the work to a client and they are maintaining it, they would need their own license.

(That's also why we put together the $150 license 10 pack. You pay $15 per client site you're handing off and can pass the cost along however you see fit.)

Last updated: November 04, 2016 08:30

Kickstarter doesn't take Paypal! What do I do?

Drop us a message and we'll take care of you. It's important you do this so we make sure to give you the super-low Kickstarter prices!

Last updated: November 04, 2016 08:30

Can I get an invoice? I need one for work!

Absolutely. Send us a message after Kickstarter has collected your pledge, and we'll send you one!

Last updated: November 04, 2016 08:30

What's the difference between "Font Awesome Pro (Early Backer) - $20" and "Font Awesome Pro - $40" rewards?

$20. That's it. Because we extended early rewards for the entire campaign, just $20 is all you need to get Font Awesome Pro AND all of the stretch goals.

For folks who back us at the $40 non-early reward for FA Pro, we'll throw in an extra Personal / Small Business license. Use it or pass it along as you see fit!

Last updated: November 04, 2016 08:34

Do I need a license for every project I want to use Font Awesome Pro in?

Nope. It's an unlimited use license. Use it in your web apps, iOS and Android apps, in your presentations, in print, and just about anywhere as long as you're not distributing.

Last updated: November 04, 2016 09:10

Are the licenses for Font Awesome Pro perpetual?

Yes! There are no recurring fees or subscriptions of any kind for Pro licenses! Last updated: Fri, Nov 4 2016 11:26 am EDT

How do I get an extra mug or t-shirt / extra license / extra commissioned icon?

Just add the cost of the item (chart above shows costs) to your existing pledge, and we'll take care of the details during the survey phase! Last updated: Fri, Nov 4 2016 11:26 am EDT

I'm a freelancer / agency. Do all of my clients need licenses?

As long as you're the one maintaining the project for your client, your own license covers them. But as soon as you pass off the work to a client and they are maintaining it, they would need their own license. (That's also why we put together the $150 license 10 pack. You pay $15 per client site you're handing off and can pass the cost along however you see fit.) Last updated: Fri, Nov 4 2016 11:30 am EDT

Can I get an invoice? I need one for work!

Absolutely. Send us a message after Kickstarter has collected your pledge, and we'll send you one! Last updated: Fri, Nov 4 2016 11:30 am EDT

What's the difference between "Font Awesome Pro (Early Backer) - $20" and "Font Awesome Pro - $40" rewards?

$20. That's it. Because we extended early rewards for the entire campaign, just $20 is all you need to get Font Awesome Pro AND all of the stretch goals. For folks who back us at the $40 non-early reward for FA Pro, we'll throw in an extra Personal / Small Business license. Use it or pass it along as you see fit! Last updated: Fri, Nov 4 2016 11:34 am EDT

Do I need a license for every project I want to use Font Awesome Pro in?

Nope. It's an unlimited use license. Use it in your web apps, iOS and Android apps, in your presentations, in print, and just about anywhere as long as you're not distributing. Last updated: Fri, Nov 4 2016 12:10 pm EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: May 2017

Last Updated At: 12/21/16
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://font-awesome-5.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://font-awesome-5.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://font-awesome-5.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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